Shipping policy

Shipping Policy

Shipment Processing Time:

Orders are processed every business day, Monday through Friday.

Cut-off time for orders in UAE: 20:00 GST (Gulf Standard Time).

Please note that once the package has been shipped, orders can no longer be canceled and must be returned by the receiver.

 

In exceptional cases, order fulfillment may be delayed. If this occurs, Sevora will inform you before you complete your order on the website or via email after your purchase.

Your order is expected to arrive within the timeframe indicated at checkout. If it does not arrive within this period, please contact us at info@sevora.ae

Damages:

Sevora is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.

Be sure to retain all packaging materials and damaged goods until your claim is processed.

Responsibility for Packages:

Once you receive the shipment confirmation, Sevora is no longer responsible for the items in transit. Responsibility for delivery—including any delays, losses, or damages—lies with the shipment carrier. Please report any lost packages within 60 days. For assistance, reach out to our Customer Service team at info@sevora.ae

Shipment Confirmation & Order Tracking:

Upon shipping, you’ll receive a confirmation email with tracking information, if applicable. The tracking number will become active within 24 hours. Please note that carriers may vary by location.

 
As we ship directly from our suppliers, please allow:

  • UAE: 1–2 business days

 

  • Gulf Countries: 5–8 business days

 

  • US & Canada: 5–8 business days

 

  • UK & Europe: 7–10 business days

  • Australia & NZ: 7–10 business days

  • Rest of World: 7-10 business days

Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order is shipped, a tracking number will be provided via email.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays:


Shipping times may vary due to high demand, customs processing, or other external factors. We appreciate your patience and understanding.